Privacy Policy

Your privacy is important to Hotel Zenvalley. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our property, use our website, or make a booking.

1. Information We Collect

• Personal Information: Name, address, contact number, email, government-issued ID details provided during booking or check-in.
• Payment Information: Transaction details processed securely through payment gateways. We do not store card details on our servers.
• Stay Information: Room preferences, booking history, and service usage during your stay.
• Technical Information: When using our website, your IP address, browser type, and device details may be logged for security and analytics.

2. How We Use Your Information

• To confirm, process, and manage bookings.
• To provide services during your stay and personalize your experience.
• For legal, regulatory, and security purposes.
• To improve our services, offers, and guest communication.

3. Sharing of Information

• We may share necessary information with trusted third parties (e.g., payment processors, government authorities when legally required).
• We do not sell or rent your personal data to marketers or unaffiliated parties.

4. Data Retention

Your data is retained only as long as necessary to provide services, meet legal requirements, or resolve disputes. Retention periods comply with applicable local laws.

5. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Usage

Our website may use cookies or analytics tools to improve user experience. You may disable cookies in your browser, but some features may not work as intended.

7. Your Rights

• You may request access to, correction of, or deletion of your personal information subject to legal obligations.
• Requests can be made in writing to the contact information below.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in law or our practices. Updated versions will be posted on our website.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Address: Pani House, Gangtok, Sikkim, India
Phone: 11
Email: kgazmer@gmail.com